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3570 - Service Desk Officer

Reston, Virginia


  • The Service Desk Officer is a Network Operations Center Watch Administrator position in support of a Government Solutions customer in the Northern Virginia area. Work is technical in nature providing Tier 1 support a telephone and trouble ticket-oriented Service Desk in support of a customer;s mission-oriented IT infrastructure.
  • The Service Desk Officer monitors Network and Server Infrastructure, performs initial troubleshooting on LAN & WAN data telecommunications equipment plus the supporting applications and services.
  • This requires Tier 1 troubleshooting and problem solving using on-the-job experience, documentation, knowledge bases, and deployed network and IT management tools.
  • Candidate will serve as liaison between the end users / customers and senior technical staff if problems are escalated.
  • The Service Desk Officer processes routine customer work orders such as adding routes and adding system accounts.


  • Education requirements are flexible depending on experience.
  • The following skills / prerequisites are required:
  • Excellent verbal (Phone customer interaction skills) and written communication skills.
  • Experience with general information technology.
  • Willingness to work in Northern Virginia (west of Tysons Corner up to and including Dulles Airport Vicinity)
  • Ability to work both as part of a team and independently.
  • Must be 8570 compliant (IAT Level 2) by date of security indoctrination with any necessary Computing Environment (CE) for certification
  • Certification:
  • 8570 Compliance (IAT Level II)
  • 8570 Compliance (IAT Level II) approved baseline certifications:
  • CCNA-Security
  • CySA+
  • GSEC
  • CND
  • SSCP


  • Experience with WAN / LAN / Networking Technologies
  • Experience with MS Windows, Linux or Solaris Administration
  • Experience with LAN Cabling (CAT5, Fiber, Ethernet etc.)
  • Experience using SolarWinds or other IT Management system
  • Experience using ServiceNow or other ticket-tracking system
  • DoD or Intelligence Community service
  • Experience working with Defense Intelligence Agency (DIA)
  • Experience installing, managing, and updating applications and services hosted on Linux servers
  • Experience working with cross domain solutions
  • TS/SCI (crossover eligible) with CI Poly
  • Security+ CE (preferred)


  • TS/SCI ¬†minimum