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3183 - Cloud Support Engineer

Hanover, Maryland
Full Scope Polyraph


You will be an integral part of a team of knowledgeable technologists responsible for helping to build a nationwide cloud presence within the DoD for unclassified software development, analysis, and hosting. This is a multi-faceted position requiring you to spend time working with a large-scale domain environment, AWS services, and back-end resources to aid collaboration efforts between customers and the engineering team.


  • CWIP Certification: IAT I
  • Excellent oral and written communication skills with a keen sense of customer service
  • Ability to understand and experience explaining the technical subject matter to non-technical and highly technical audiences
  • Ability to provide detailed analysis and feedback to management for escalated tickets
  • Ability to develop strong troubleshooting skills
  • Hands-on knowledge of professional or academic helpdesk
  • Demonstrated work experience is not required.


  • Full Scope Polygraph minimum