OVERVIEW:
As a Functional Analyst, you will provide project monitoring and statistical support that is vital to the customer’s executive staff, task managers, project teams, and other decision-makers. The Functional Analyst is proficient in the use of report generation software tools, project management, and the customer’s project application tracking system, along with other commonly used communication techniques. These tools provide customers with both accurate and up-to-date information, as well as feedback on available inventories of equipment and other management information for project tracking.
GENERAL DUTIES:
- Respond to and resolve customer inquiries, record incoming and outgoing calls pertaining to site activities, and distribute calls for response as appropriate
- Collect and report statistical data, analyze the information, and identify trends.
- Create, update, and maintain the office relocation schedule using the DRMA SharePoint link.
- Use customer approved software tools to update Government customer contact information.
- The contractor shall serve as the communications link between the OSOHE’s divisions and the customer.
- Analyze performance data from Office Relocation Requests and related reports to obtain tracking information, make corrective adjustments, and track issues and outcomes for improving project performance.
- Assist in developing implementation plans in the rollout of new office relocation procedures and processes and equipment refreshments for updating the customer’s project tracking tool.
- Document calls, update contact logs, and update system-based instructions from the program and the project requirement.
- Generate tickets for relocations, review ticket reports weekly and/or monthly to monitor status of defective equipment and repairs and report findings to the customer.
- Follow customer procedures in managing and leading office incoming relocation moves, office remodeling, LAN re-racks, office closures, equipment moves, workstation moves, and emergency moves.
REQUIRED QUALIFICATIONS:
- Experience with and the ability to demonstrate knowledge in Windows Vista, Windows 7, and subsequent Microsoft operating system software adopted by the customer, as well as any future Microsoft Office products or customer approved software packages
- Strong oral presentation skills and the ability to articulate English in person and over the telephone
- High School Diploma and/or related advanced training and certifications in computer operations or related field; BS/BA degree preferred
- 3-4 years of related experience
CLEARANCE:
- US Citizenship required with the ability to obtain a Public Trust Clearance
