OVERVIEW:
The Assistive Technology team is responsible for developing material used nationwide by approximately 65,000 employees in over 1,300 geographically dispersed sites. The team is responsible for the development, revision, and retention of training material designed specifically to support the agency’s Employees with Disabilities (EWD) who use AT. The AT Support Team must review, revise, and update its existing "disability-specific" curricula to ensure it is current, reflecting the versions of AT used by the agency, as well changes to programmatic applications, and COTS products used by employees.
GENERAL DUTIES:
- Develop, revise, and maintain SSA's EWD related SharePoint and Intranet pages.
- Develop EWD navigation material by adapting existing training material designed for non-disabled users for use by visually, mobility, and cognitively impaired employees.
- Create original EWD navigation material where no suitable navigation material currently exists.
- Review, revise, update, and maintain existing EWD training materials as needed (i.e., when the SSA releases or modifies new versions of the AT, COTS applications, or SSA applications).
- Create, produce, and record scripts for audio or video training material (i.e., DAISY training, audio on demand (AOD) lessons, video on demand (VOD) lessons, and Interactive Video Teletraining (IVT) lessons).
- Evaluate, provide analysis, and report on technologies, methodologies, and processes related to the development of training material for AT users.
- Conduct informal accessibility/usability testing of selected agency applications, forms, and materials, and provide analysis of the accessibility/usability and, if necessary, make recommendations to improve accessibility/usability.
- Perform testing of emerging and prototype technologies, methodologies, and processes related to the navigation support material of EWD.
- Prepare and present demonstrations, technical briefings, and seminars on agency EWD navigational support initiatives including emerging technologies, methodologies, and processes related to the support of EWD.
- Respond to training related inquiries regarding technologies, methodologies, and processes related to the training inquiries of EWD, including the use of agency approved AT with COTS and SSA automation applications.
- Work with application developers, subject matter experts, and other SSA components to ensure accuracy of all created and revised EWD training material.
- Work with webmasters, developers, subject matter experts, and other SSA components to ensure correct functionality of all created, revised, and maintained SSA Intranet sites and pages.
- Prepare all textual deliverables or work products using Microsoft Office applications in accordance with SSA standards, unless otherwise specified. All textual deliverables or work products will be delivered electronically, in hard copy, or in both.
- Provide a weekly and monthly status report (via email, conference call, or meeting), in addition to any work products and formal deliverables that have reached their target completion date and time, unless requested otherwise.
REQUIRED QUALIFICATIONS:
- Bachelor’s Degree in any field.
- 3+ years of experience working with the Assistive Technology systems identified below.
- Possess at least (1) year of experience using the current versions of at least three (3) of the following Assistive Technology software:
- JAWS (Version 18 or higher)
- Magic/ZoomText (Version 14 or higher), and
- Dragon Naturally Speaking (Version 14 or higher)
- ZoomText Magnifier/Reader (Version 2019 or higher)
- Kurzweil 3000 (Version 16 or higher)
- At least (1) year of experience with the following skills:
- Technical writing
- Developing, adapting, and revising training material for AT, COTS, and automation application
- Experience in developing and maintaining/SharePoint pages/sites
- 2 years of supervisory experience and project management to include distributing workload among staff, managing workloads, and providing quality assurance.
- Demonstrated ability to learn new versions of AT and new products quickly.
- Proven ability to document in writing step by step instructions in the use of AT.
- Familiarity with MS Office (Outlook, Excel, Word)
- The selected applicant will be subject to a background check and drug testing
DESIRED QUALIFICATIONS:
- Experience with the SSA
- Experience in AT documentation or training
- Basic knowledge of MS Project
CLEARANCE:
- US Citizenship required with the ability to obtain a Public Trust Clearance
