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GENERAL DUTIES:

• Lead the Customer Integration and Technical Enablement team
• Lead application integration meetings
• Provide and maintain the onboarding application integration status tracker
• Provide direct support to applications integrating with IAM services
• Collaborate with integrated applications on upcoming capabilities
• Provide functional and technical support for the testing of business applications
• Engage with future customers, targeting specific services based on application needs
• Collaborate across customer applications when capabilities will impact their workflows
• Provide functional and technical support for the testing of business applications
• Bring new team members up to speed with the scope of the system
• Document user stories/requirements and acceptance criteria, and obtain business/product owner sign-off
• Develop and maintain integration specifications and detailed documentation
• Develop and maintain end-user program documentation with release-relevant changes
• Develop and maintain training materials
• Deliver training to technical staff and Tier-1 staff supporting the on-boarded applications

REQUIRED QUALIFICATIONS:

• Strong communication skills, both verbal and written
• Ability to quickly learn new software and IT concepts
• Ability to effectively and efficiently troubleshoot technical problems
• Experience in the IAM field
• COTS and FOSS integration experience

DESIRED QUALIFICATIONS:

• Experience with the following:
• DevSecOps/Agile processes
• Okta’s cloud Identity as a Service (IDaaS)
• IAM standards such as SAML, OpenID Connect, SCIM, or OAuth2
• Multi-Factor Authentication (MFA) / Strong Authentication
• Business process management workflows
• Security protocols/concepts (SSL/TLS, PKI, etc.)
• RESTful APIs
• Familiarity with collaborating across a variety of technical and non-technical end users
• CompTIA Security+ Certification

CLEARANCE:

• US Citizenship required