3340 - Computer Specialist Senior Tier II
Washington, District of Columbia
US Citizenship
GENERAL DUTIES:
- Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments.
- Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures.
- Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and software products.
- Provide desktop, laptop, and tablet computer technical support to USCP users.
- Implement, maintain, test, and administer standardized desktop, laptop, and tablet computer hardware, software, and network configurations.
- Prepare computer equipment for reuse, refresh, or disposal property as approved by USCP personnel.
REQUIRED QUALIFICATIONS:
- Implement, maintain, test, and administer standardized desktop, laptop, and tablet hardware, software, and network configurations and troubleshoot the USCP’s distributed computing environment.
- Prepare computer equipment for reuse, refresh computer equipment as part of the Capital Equipment Refresh Program (CERP) or dispose of computer equipment as part of standard property processes.
- Bachelor Degree in Computer Science, Information Technology, or Engineering (Equivalent experience may be substituted for education)
- Current industry certifications desired.
- Five (5) or more years of experience in program of similar scope, type, and complexity
- Experience in installing desktops, portable computers, peripherals, and software products for local area network, wide area network and standalone environments.
- Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures.
- Ability to analyze and assess customers’ service requests and provide prompt technical solutions.
- Must have experience working with Microsoft Windows (Windows 7 and Windows 10) and Microsoft Office (MS Office 2016) and general Exchange/Outlook support.
- Knowledge and experience in utilizing trouble-ticketing software for opening/closing tickets.
- Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms.
- Demonstrated proficiency with operating systems, business applications, and computer hardware platforms.
- Must be able to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees.
DESIRED QUALIFICATIONS:
- Ability to contact and effectively communicate with customers by telephone, electronic communications, or in person.
- Ability to provide technical support via phone for customers assigned to locations outside the Washington DC Metro area.
- Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations.
CLEARANCE: