OVERVIEW:
The Facilities Support Engineer shall support the facilities management of the Customer's raised-floor computer room environments. The contractor shall assist in developing and implementing facilities for both mainframe and open systems.Duties will include site development and maintenance in support of the following: any approved projects for open systems, mainframe support, data cabling, vendor engagement, Business Continuity, and HVAC oversight.
GENERAL DUTIES:
- Attend orientation with the task manager and document the results.
- Analyze and make recommendations for all OSO hardware installations with regard to the physical and logical constraints of the hardware requirements.
- Troubleshoot problem resolution issues. Status updates regarding actions taken for problem tickets will be posted in the assigned problem ticket, at which time, the ticket will be reassigned to the originator for problem resolution verification.
- Document the existing environment, including CAD drawings, upon the completion of new hardware installation. All official CAD drawings will reside on the CFEB shared drive.
- Provide analysis regarding power utilization and impact on cooling capacity, resolve network problem situations, and manage ongoing configuration decisions relating to the physical layout of the supported NSC/SSC network infrastructure system.
- Utilize state-of-the-art technology in network configurations and physical planning.
- Recommend physical location and cabling configurations of the hardware and facilitates implementation. This will be achieved via a written installation plan provided for review by the task manager and/or project lead.
- Install single-mode fiber, multi-mode fiber, RJ45 Terminable, InfiniBand, and any other cables utilized in the IT infrastructure.
- Prepare designated work orders, as necessary, to modify the facility for installation of network equipment. The work orders will include: change record number, types of cables needed to complete installation, information on hardware requiring installation, and the due date for completion.
- Install and uninstall equipment and provide status updates regarding the completeness of installation and the remaining activities necessary to finish installation, if incomplete. The status of the installation will be provided via email and documented in the assigned change ticket, if the installation is not complete.
- Perform computer facilities space and environmental planning and present to task manager via AutoCAD drawing and/or written report.
- Maintain equipment inventories on the DSUSF SharePoint site.
- Update and develop specialized information reports as directed. Panel schedules would be an example of a specialized report.
- Configure, implement and provide training associated with DCOI (Data Center Optimization Initiative) and RFID (Radio Frequency Identification) asset management solutions.
- Produce a project wrap-up report detailing the results of work performed under this task. The project wrap-up report should summarize activities of projects involving network installation, problem resolution, network system configuration, equipment installation/de-installation, facilities space planning, and inventories.
- Plan the installation of mainframe and Open Systems equipment; to include all facility related activities, i.e. power, cabling, air circulation, etc.
- Develop detailed mainframe migration plans to include a step-by-step approach to the relocation and delivery of hardware systems and equipment to the computer room, according to timeframes and parameters established by the Deputy Commissioner of Budget, Finance, Assessment and Management (DCBFM) project schedules. The contractor shall provide the document to the task manager and the project lead for review.
- Develop complete site preparation documents for designated Customer's raised floor areas.
- Complete these documents using either Microsoft Word or Excel format. The task manager will articulate the appropriate format based on the assigned task.
- Develop all documentation to request building modifications/alterations necessary to install and operate hardware at the proposed site. Documentation shall include power requirements, panel schedules, and scope of work. The contractor shall physically verify that all facilities are properly prepared, prior to the installation of hardware into such facilities.
- Facilitate support activities which include certification of the following:
- HVAC systems raised floor load ratings verification of communications cable distance specification compliance
- Placement of floor tile cutout
- Layout of chilled water lines and plan conformance to local codes
- Removal of floor tiles
- Physical movement/placement of the equipment
- Perform on-site inspection of the following: electrical service (including panel loads,outlets, and power and grounding requirements), Uninterruptible Power Supplies, HVAC requirements (including humidity levels and supplemental requirements for equipment), security, and fire detection systems.
- Prepare the following: electrical service requirements, guidelines for determining power requirements and availability, guidelines for determining HVAC requirements and availability, guidelines for determining space requirements, guidelines for determining optimum configurations and layout, and guidelines for determining cable requirements and lengths. Guidelines should be in Microsoft Word format.
- Verify the following: cable layouts, lengths, and labeling of cables, physical layout of hardware and cables in accordance with proposed configuration charts. Document this information, detailing the IT hardware installation, in the CAPRS system.
- Pack, insure, ship, and receive designated office/computer equipment to/from
- designated locations using a common carrier or other means agreed to by the Customer.
- Able to utilize both mechanical (hand tools, drills, etc.) and electronic (meters, oscilloscopes, etc.) devices to perform assigned functions. Duties frequently require lifting or manipulating up to 100 pounds. Some equipment can weigh well over 100 pounds and require manipulation with mechanical lifts or other similar lifting devices.
- The contractor shall have adequate knowledge of telecommunication links and modes of data transmission, including all cable configurations. The contractor must be capable of manufacturing various cables on short notice, with provided supplies. The contractor’s expertise shall include installation of servers, routers, switches, etc., and all associated hardware, cable installation, and housing of equipment in cabinets, with the primary emphasis on safety.
- The contractor shall have an understanding of the setup and workings of a multi-platform environment, which includes knowledge of all types of mainframe equipment (i.e. EC12 Processors or latest processors), different types of DASD and vendors, tape drives, and tape silos. They shall understand the power requirements and the connectivity of the equipment via FICON directors, ESCON, and fiber.
- Perform physical inventories of IT equipment received into the Tagging and Staging areas, on a daily basis.
- Prepare asset status reports, issues lists, and transfer requests in a format as designated by the task manager and compatible with SharePoint.
- Add reports, lists, requests, and tasks and update SharePoint using various SharePoint modules.
- Assist with identifying and researching assets listed on exception reports.
- Participate in ITAM meetings, project meetings, conference calls, and related training.
- Add new, and modify/update the status of existing assets using Asset Manager.
- Assist with shipping and receiving assets between data centers:
- Review assets prior to shipping,
- Update status in the Asset Manager (AM),
- Update tracking spreadsheet, and
- Place assets on loading dock for pick up.
- Tag and stage assets, includes such activities as:
- Receive IT assets from the warehouse staff and inspect packaging, Assign a customer's barcode, Assign RFID barcodes, Record inventory data, such as: Owner, Model, Serial Number, Cost, Common Accounting Number (CAN) code,
- Radio Frequency Identification (RFID) number, customer's barcode.
- Reconcile order sheet to delivery receipt, and
- Maintain a log (spreadsheet) of all assets tagged/staged.
- Verify and process assets for disposal:
- Keep a daily log (spreadsheet) of excessed assets stored in a dedicated SharePoint library.
- Process excess requests received before 1:00 p.m. on the same day, otherwise by the close of business the following day.
- Coordinate building access with Office of Facilities and Logistics Management’s (OFSM) Office of Supply and Warehouse Management (OSWN) staff to verify and process assets for disposal when requests are received for the off-site Customer's warehouse.
- Troubleshoot physical IT asset inventory problems to the root cause.
- Analyze various reports and recommend tuning actions to improve logistical planning, implementation, and inventory management processes and procedures.
- Develop charts, graphs, floor drawings, procedures, and documentation in support of facilities or division related projects. These efforts include the coordination of these projects. This also includes Computer Aided Design (CAD) drawings of cubicle/offices in PEB.
- Attend facilities meetings with PEB Building Management and deliver meeting minutes within 48 hours of the conclusion of meeting.
- Responsible for renovations of the fourth floor with the Office of Resource Management and the Office of Budget Management and will assist in all stages of the renovations including planning, coordinating the relocation of employees, excessing of electronic equipment and furniture, and the eventual move of employees into the newly renovated cubicles and offices. The contractor must complete this task in a timely and organized manner, without major incidents.
- Plan and execute the PEB optimization facility activities on the 2 nd , 4 th and 5 th floors.
- Provide IT technical support to management and employees.
- Assist users in maximizing use of network and computing systems and services by suggesting best practices.
REQUIRED QUALIFICATIONS:
- BS Degree and/or 10 years in direct network management experience.
- Minimum of 6 years of experience providing network engineering support.
- Good written and verbal communication skills
DESIRED QUALIFICATIONS:
- Familiarity with Computer Aided Design (CAD) drawings
CLEARANCE:
