Bachelor’s Degree and 2-4 years of experience working operational Citrix environments. Additional years of Citrix experience considered in lieu of degree.
Skilled in all things related to Citrix and its many applications and solutions.
Knowledge of Microsoft server operating systems and environments
Experience in the operation of large Citrix infrastructures and server farms
Strong troubleshooting capabilities
Ability to analyze networks and system performance
Knowledge of solutions like AppSense, Cloud Gateway, App-V and Virtual Desktop Infrastructure
Have working knowledge of Ansible and how to leverage to secure operating system, along with maintain CM baselines.
Working knowledge of AWS cloud environments.
Work to address End-user issues as Tier II ticket are escalated within ITSM.
Install patches and perform routine maintenance as required in support of security and O&M maintenance requirements.
Monitor environment for system anomalies and performed root cause analysis as required.
Document all changes to the test, operational and cloud environments in compliance with customer and DOD practices.
Implement Engineering Implementation Plans (EIPs) in support of change control process and system enhancements.
Maintaining, troubleshooting and managing Citrix applications
Managing Windows systems and analyzing errors
Ensure smooth operations of Citrix environment in compliance with SLA requirements
