Technical planning, system hardware-software design, integration, verification and validation, and ensuring that our releases are fielded properly to all of our environments.
Perform system requirements analysis, integration, system testing, and quality troubleshooting and resolve system/operational incidents spanning multiple customer environments.
Perform root cause analysis for operational incidents
Analyze system performance and take corrective actions as needed
Assist Tier 2 with resolving complex technical solutions and communicates/transcribes resolution of efforts within our team.
Develops technical solutions that require coordinating with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
Develops solutions to technical problems that are unclear and require deep technical knowledge by collecting data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
Work with deployment and ISP teams to support baseline deployments to operations and RCA of inconsistencies between environments
Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur
Supports the development team with the design, process, and troubleshooting of baseline updates and code changes for implementation within our operational environments
Develops complex solutions to support architecture changes and external user needs
REQUIRED QUALIFICATIONS:
BS degree and 6 – 8 years of prior relevant experience or Masters with 2 – 4 years of prior relevant experience.
Security+ Certification or other DOD 8570 IAT Lvl II Certification
Strong communication skills, both verbal and written to internal and external customers.
Ability to quickly learn new software and IT concepts
Strong problem solving and decision-making skills
Self-starter with an ability to work in a team environment and independently
Familiar with COTS products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
Experience scripting in a Linux environment using Shell and Bash
Deep understanding and background in COTS integration and custom code development
DESIRED QUALIFICATIONS:
Oracle IdAM products (OAM, OIF, OID, OVD, OUD, OIM)
