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1807 - Senior Identity & Access Management Analyst

US Citizenship


  • Serve as technical subject matter expert for Program service offerings
  • Develop a deep expertise in a complex suite of applications in order to provide expert, off-script application troubleshooting to complex (i.e. Tier 3) help requests
  • Interface with high-level government officials, external partners, and application users to resolve and address their help requests with the utmost professionalism
  • Proactively analyze metrics and logs to avoid operational incidents based on system trends
  • Create detailed write-ups and analysis of potential issues for the development team when tickets are escalated to the application development team
  • Support the program in developing, writing, and maintaining both technical and procedural documentation
  • On call to provide issue resolution for Priority 1 and Priority 2 issues
  • Support the program in analyzing support ticket trends and common issues


  • Systems administration of Linux OS, COTS / FOSS software, and/or web services
  • Deep understanding of network and transport layer architectures and implementations
  • Understanding of cloud and on-premises architectures
  • Experience with configuring and managing monitoring and metrics tools to proactively track system usage
  • Strong communication skills, both verbal and written
  • Proven ability to quickly learn new software and IT concepts
  • Possesses a firm architectural understanding of enterprise IAM services, Identity Governance / Provisioning, Active Directory, LDAP, and PKI
  • Demonstrates initiative, independent problem-solving skills, strong analytical abilities, creativity, and a customer service-orientated personality
  • Demonstrates an ability to prioritize and organize efforts in a fast-paced environment
  • Bachelor’s of Science, Technology, Engineering and Mathematics (STEM) degree or equivalent work experience


  • Experience with ICAM standards such as SAML, OAuth2, OpenID Connect, or SCIM
  • Experience supporting and responding to security findings
  • Experience supporting multi-ops / COOP enterprise class systems
  • Experience developing enterprise applications and integrating COTS products within multi-tiered architectures
  • Experience performing software deployments
  • Experience working in an agile development environment with DevOps experience
  • Java / J2EE development experience
  • Scripting languages and algorithms
  • Security Protocols/Concepts (SSL/TLS, etc.)
  • COMP TIA Security+ (have or able to obtain), ISC2 CISSP, or other cybersecurity certification


  • US Citizenship required