Get more qualified candidates and reduce your costs with our guaranteed recruiting solutions

Talk to an expert today

1703 - VistA Imaging Technical Consultant

Remote
US Citizenship

OVERVIEW:
Our support of the VAs VistA and VistA Imaging configurations is funded by the VA through the Maintenance Service of VistA (MSV) contract. The MSV contract provides a 24×7 Expertise Center for the support of VistA and VistA Imaging. The business environment requires knowledgeable technical consultants with expertise in hardware, systems, and the VistA and VistA Imaging environment.

GENERAL DUTIES:

  • Demonstrate exceptional customer interface skills to ensure a high level of customer satisfaction.
  • Possess a high level of technical competence in order to resolve customers problems as efficiently and quickly as possible.
  • Possess advanced troubleshooting and analytical skills.
  • Demonstrate functional knowledge of HPE, Dell, EMC, Cisco or Netapp hardware. (servers, storage)
  • Demonstrate functional knowledge of storage technologies (RAID, Virtualization, Provisioning) and understanding of High Availability concepts and solutions
  • Participation 24×7 help desk coverage.
  • Provide phone and e-mail technical support for VistA imaging hardware and software solutions; includes both HPE and 3rd party products.
  • Configuration, maintenance and troubleshooting of the following:
  • HPE Proliant Server products
  • HPE Storage products MSA2x00 series, 3Par Array
  • Veritas BackupExec
  • Microsoft Windows running Hyper-V and Clusters
  • Communicate with third-party vendors and service providers as well as HPE service and support groups to coordinate resources and activities to ensure application/system/solution up-time and customer satisfaction.
  • Serve on help desk during normal business and rotate standby hours to ensure 24×7 support availability
  • Interact and coordinate with VAs support personnel, third party vendors, and HPE Customer Support Center to resolve customer issues.
  • Support other team members with troubleshooting and analysis efforts.
  • Engage in disaster recovery efforts.
  • Maintain, configure, and support Microsoft based servers.
  • Maintain, configure and support Enterprise storage solutions including traditional SAN storage such MSA, and 3par storage array and tape storage subsystems
  • Work on VA test systems to verify technical solutions or help resolve technical issues.
  • Stay current with the latest advisories for the components used in the VistA Imaging solution.
  • Attend and participate in the monthly VistA Imaging conference calls.
  • Prepare and present VistA Imaging topics during the VistA Imaging Monthly conference calls.

REQUIRED QUALIFICATIONS:

  • Requires 5 to 8 years with BS/BA or 3 to 5 years with MS/MA or 0 to 2 years with PhD

CLEARNCE:

  • US Citizenship w/ Public Trust eligibility