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1651 - AWS DevOps Support Engineer

Washington, DC
Top Secret


We are seeking a junior-level AWS DevOps Engineer with a current Top Secret clearance. You will be part of a highly integrated DevOps engineering team delivering mission critical applications hosted in both FedRAMP accredited and classified cloud environments, and developing programs.


  • Supporting the DevOps and CloudOps Engineering teams with troubleshooting, user issues, testing, maintenance, and reporting
  • Using best practices and defined operational workflows to support the full system engineering life-cycle, taking direction from the DevOps and CloudOps client managers
  • Providing Tier-1 and Tier-2 support to stakeholders (users, partner teams) and analyzing issues to pass on to DevOps and CloudOps for additional action when required
  • Triaging issues reported, entering bug and tickets into tracking systems, and conducting follow-up with stakeholders once issues have been addressed to ensure completion


  • Bachelor's degree
  • 1 year of experience working with and supporting cloud-based or high-availability environments and services


  • Familiarity with AWS, GovCloud, and partner services
  • Experience monitoring the health of the network and assisting with troubleshooting
  • Experience working in DevOps/Agile teams
  • Experience with diagnosing and troubleshooting user issues, and condensing information to next support tier
  • Experience demonstrating processes and procedures to users as-needed to walk through steps and solutions, both in person and remotely
  • You should be proficient with analyzing an environment to help troubleshoot issues, proactively point out problems, and recognize trends with common causes or symptoms.
  • You can leverage previous experiences, share best practices and relate to the stakeholders to help them understand the value and services your teams are providing.
  • You are Always Learning. Identify the latest and greatest technologies, and seeking opportunities to expand their skillset (by the way, AnaVation offers great training benefits).
  • You are a Strong Communicator. Explain complex technical concepts to designers, support, and other engineers is no problem for you.
  • You are dedicated to quality and leverage industry test-driven development standards
  • You are someone that others enjoy working with.
  • You have demonstrated success with developing and executing technical strategy and leadership


  • Active Top Secret clearance with SCI and CI Polygraph eligibility