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1525 - LMS Configuration Engineer

Warrenton, Virginia
Full Scope Polygraph

The Configuration Specialist position is one that is highly collaborative with other members of the client talent development team. This position will serve as advanced functional application support, playing a critical role in educating client staff and supporting the rollout of the company's Learning Management System (LMS) to the workforce by preparing information and training materials, documenting workflows, supporting implementation decisions, and transitioning existing content into the LMS.


  • Manage the standards, procedures, reporting (including creating and running standard and ad hoc reports) and overall functionality of the company's LMS. This includes implementing several LMS features that deliver enhanced personalization, accessibility, and efficiency in managing administrative and reporting requirements.
  • Work with the client in developing best approaches to use the company software as a means to accomplish their LMS objectives
  • Work with client to define configuration requirements as well as create supporting functional designs
  • Collaborate with, consult, and advise instructional designers and other key stakeholders of the LMS environment to support the development and deployment of content
  • Support global system administrators in use of the company LMS
  • Create detailed, ad hoc job aids as needed
  • Work with cross functional project teams through the full Software Development Lifecycle (SDLC) on documenting and translating business requirements
  • Troubleshoot application and implementation issues by taking ownership of questions, researching application issues and providing appropriate solutions
  • Provide product feedback (customer requirements, product shortcomings, enhancements, etc.) to product management and/or development
  • Conduct informal and formal training sessions on related topics of interest to the client staff


  • Bachelor's Degree (in Education, Business Management, Human Resources, Organization Development) or equivalent work experience
  • 5+ years related work experience
  • Strong customer service orientation
  • Excellent problem-solving skills
  • Ability to manage confidential data securely and discretely
  • Ability to work effectively and collaboratively with people from diverse backgrounds
  • Organizational and planning skills with attention to detail and follow through
  • Independent decision making and sound judgment
  • Excellent oral and written communication skills
  • Ability to prioritize and proactively problem solve in fast-paced environment
  • Ability to facilitate meetings, training, and group processes


  • 3 or more years of Learning Management Systems experience
  • Experience administering and coordinating regulatory and/or compliance training


  • Full Scope Polygraph