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1452- ICAM Support Lead

Springfield, Virginia
Top Secret

Our customers require assistance in establishing a robust enterprise-wide solutions for Identity and Access Management. A successful candidate will provide technical expertise to deliver, maintain, enhance and mature value-added services and applications for these solutions. The ability to combine DevOps, enterprise IT and customer support is paramount for a successful candidate.


  • Communicate with management to provide daily status on progress and key technical issues on their support efforts
  • Work across the enterprise to execute an integration plan that will maximize the adoption of enterprise Privileged Access Management solutions
  • Managing daily ops support workload distribution and cadence
  • Auditing Accounts and work on reports, user's server login issues and user permission issues
  • Installation, configuration, and maintenance of the following CyberArk components:
  • Vault
  • PrivateArk Admin Client and Web Client
  • Central Password Manager (CPM)
  • Privileged Session Manager (PSM)
  • Privileged Session Manager SSH Proxy (PSMP)
  • Password Vault Web Access (PVWA)


  • Security + certification is required
  • 5+ years of hands-on experience in enterprise IT, DevOps engineering, or systems architecture.
  • Bachelor’s degree in Computer Science/Engineering/MIS, Math or related field or equivalent experience
  • Experience in IT customer support working directly with users in a Tier 3 capacity for support.
  • Experience providing subject matter expertise and leadership to support organizations.
  • Responsible for privileged User account administration of various Windows , UNIX and other app accounts
  • Perform health check monitoring on all CyberArk components to ensure consistent availability of system to end user.
  • Design/implementation/consulting experience with distributed applications
  • Experience performing software deployments
  • DevOps/Agile experience working in a SCRUM environment
  • Basic knowledge of MSSQL, ORACLE, UNIX, Active Directory, Windows etc.
  • Experience using LDAP, Active Directory.
  • Experience in working with SIEM systems, ticketing systems such as SNOW, enterprise monitoring and alerting using SNMP.
  • Understanding of SSH and Windows RDP.


  • Experience with CyberArk
  • Scripting languages and algorithms for automation
  • Familiarity with Privileged access management
  • Security Protocols/Concepts (SSL/TLS, PKI, etc.)
  • Windows system administration
  • Network design experience


  • Top Secret